Terms of Service

These Terms of Service (“Terms”) govern your access to and participation in coaching services (“Services”) provided by Julia Greenacre Coaching, an online coaching provider based in Queensland, Australia. By purchasing or engaging in a program, you agree to be bound by these Terms.

All coaching services are delivered online via  Google Meet, unless otherwise agreed in writing.

Program inclusions, structure, and schedule will be confirmed prior to commencement.

It is the client’s responsibility to ensure access to a stable internet connection and a quiet, private environment for sessions.

Full payment or a payment plan must be confirmed prior to the first session.

Payment plans must be completed as agreed, regardless of session attendance.

Prices are quoted in AUD and are inclusive of GST.

We do not offer refunds for change of mind, personal preference, or if you decide not to continue after a program has begun.

Under Australian Consumer Law, you may be entitled to a refund or remedy only if the service fails to meet consumer guarantees (e.g. not delivered with due care and skill, does not match what was described, or is not fit for purpose).

If a session is missed or cancelled with less than 24 hours’ notice, it may be forfeited at the discretion of the coach.

Sessions can be rescheduled with at least 24 hours’ notice, subject to availability.

Programs are designed to be completed within a set timeframe. Ongoing delays or lack of communication may result in sessions being forfeited without refund.

Results are highly individual and depend on the client’s level of commitment, participation, and application of strategies.

Coaching is not therapy. It is your responsibility to seek appropriate medical or psychological support if required.

All personal information shared during sessions will be kept strictly confidential unless required by law.

You agree not to record, duplicate, distribute, or share any part of the program content without written permission.

All materials, methods, and frameworks shared during the program are the intellectual property of Julia Greenacre Coaching and may not be copied, shared, or used outside the scope of this coaching arrangement.

These Terms may be updated at any time. Clients will be notified in writing of any significant changes.

These Terms are governed by the laws of Queensland, Australia.